Orders

How do I check my order status?

We’ll be sure to email you with regular updates as your order makes the journey to you. Please never hesitate to reach out to us at [email protected] if you ever have any questions!

Can I cancel my order?

In some cases, we are able to cancel orders if they have not been packed yet. Please contact [email protected] as soon as possible to see if your order is within the timeframe of cancellation.

I made a mistake with my order, can you adjust it?

Our warehouse works super fast to get out your order, so once an order is placed, we cannot make an adjustment. But have no fear! We offer free returns and exchanges. Email [email protected] if you need additional help.

My order says delivered, but I can't find it.

Ahhh! If your order is marked as delivered but you can’t locate it, please wait 48 hours for it to arrive before contacting [email protected]. Oftentimes, the carrier will correct the delivery, or a kind neighbor will bring it to you! If you still d

My order is missing a product/I got the wrong product

We have a vigorous sorting system at our warehouse, but on occasion, mistakes happen! We want to get this fixed for you right away- email us at [email protected] so we can get you the right stuff!

Can I exchange my Performer for a different shade?

Yes! We want you to have your perfect shade of Performer, so within 30 days of your original order, you can exchange for another shade. You can start the exchange process here.

What are the Terms of the Gift With Purchase Promotion?

Applies automatically upon checkout to orders totaling over a specficed USD or more (before tax). Does not apply to orders placed with a discount code. Free shipping applies only to orders delivered within the US.

*What are the terms of your Welcome Offer?

By signing up to receive AF SMS and Email messages you are eligible to receive 15% your first purchase of $30 or more on aboutface.com. This is otherwise known as our Welcome Offer. Redemption of the Welcome Offer is not valid during our sitewide Fr