For all general inquiries, please email help@aboutface.com.

about-face

<span id="isPasted" style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We have a vigorous sorting system at our warehouse, but on occasion, mistakes happen! We want to get this fixed for you right away- email us at&#xA0;<a href="mailto:help@aboutface.com" style="text-decoration:none;"><span style="font-size: 11pt; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">help@aboutface.com</a><span style="font-size: 11pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;so we can get you the right stuff!

We have a vigorous sorting system at our warehouse, but on occasion, mistakes happen! We want to get this fixed for you right away- email us at help@aboutface.com so we can get you the right stuff!

My order is missing a product/I got the wrong product

Orders

How do I check my order status?

Can I cancel my order?

I made a mistake with my order, can you adjust it?

My order says delivered, but I can't find it.

Can I exchange my Performer for a different shade?

What are the Terms of the Gift With Purchase Promotion?

*What are the terms of your Welcome Offer?

What is about-face’s return policy?

I need to return or exchange a product

Where is my return slip?

How long will processing my return take (US only)?

I think I received the wrong product(s).

Returns & Exchanges

How do I qualify for domestic free shipping?

When will my order ship out and arrive?

My tracking isn’t working!

My order has the wrong shipping address.

Where do you currently ship to?

Shipping

How can I learn more about a product?

Are about-face products suitable for all skin types?

Is about-face cruelty free?

Can I sell about-face products on my own site?

Will my product melt/dry/freeze/expire/etc.?

Product Questions

When will I be charged?

What kinds of payment do you accept?

I think my payment was declined.

Billing

I got a gift card! How do I redeem it?

How can I use my gift card to shop about-face?

Gift Cards

What makes about-face different from other beauty brands?

When will we get new about-face products?!

I have a question I don’t see here...

Where is about-face headquartered?

About The Brand

My order is missing a product/I got the wrong productUpdated 3 months ago