For all general inquiries, please email help@aboutface.com.

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<p><span id="isPasted" style="color: rgb(56, 53, 53); font-family: Inter; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All domestic orders above $30.00 (after discounts) will trigger free shipping!</span></p>

All domestic orders above $30.00 (after discounts) will trigger free shipping!

How do I qualify for domestic free shipping?

Shipping

How do I check my order status?

Can I cancel my order?

I made a mistake with my order, can you adjust it?

My order says delivered, but I can't find it.

My order is missing a product/I got the wrong product

Can I exchange my Performer for a different shade?

What are the Terms of the Gift With Purchase Promotion?

*What are the terms of your Welcome Offer?

Orders

What is about-face’s return policy?

I need to return or exchange a product

Where is my return slip?

How long will processing my return take (US only)?

I think I received the wrong product(s).

Returns & Exchanges

When will my order ship out and arrive?

My tracking isn’t working!

My order has the wrong shipping address.

Where do you currently ship to?

How can I learn more about a product?

Are about-face products suitable for all skin types?

Is about-face cruelty free?

Can I sell about-face products on my own site?

Will my product melt/dry/freeze/expire/etc.?

Product Questions

When will I be charged?

What kinds of payment do you accept?

I think my payment was declined.

Billing

I got a gift card! How do I redeem it?

How can I use my gift card to shop about-face?

Gift Cards

What makes about-face different from other beauty brands?

When will we get new about-face products?!

I have a question I don’t see here...

Where is about-face headquartered?

About The Brand

How do I qualify for domestic free shipping?Updated 3 months ago