For all general inquiries, please email help@aboutface.com.

about-face

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As soon as your order is fully processed.

When will I be charged?

Billing

How do I check my order status?

Can I cancel my order?

I made a mistake with my order, can you adjust it?

My order says delivered, but I can't find it.

My order is missing a product/I got the wrong product

Can I exchange my Performer for a different shade?

What are the Terms of the Gift With Purchase Promotion?

*What are the terms of your Welcome Offer?

Orders

What is about-face’s return policy?

I need to return or exchange a product

Where is my return slip?

How long will processing my return take (US only)?

I think I received the wrong product(s).

Returns & Exchanges

How do I qualify for domestic free shipping?

When will my order ship out and arrive?

My tracking isn’t working!

My order has the wrong shipping address.

Where do you currently ship to?

Shipping

How can I learn more about a product?

Are about-face products suitable for all skin types?

Is about-face cruelty free?

Can I sell about-face products on my own site?

Will my product melt/dry/freeze/expire/etc.?

Product Questions

What kinds of payment do you accept?

I think my payment was declined.

I got a gift card! How do I redeem it?

How can I use my gift card to shop about-face?

Gift Cards

What makes about-face different from other beauty brands?

When will we get new about-face products?!

I have a question I don’t see here...

Where is about-face headquartered?

About The Brand

When will I be charged?Updated 9 months ago