We want you to be obsessed with your product. If you’re not completely satisfied, you have 30 days to process a return for a full refund. After 30 days, you will receive a store credit only. Head to our returns page to get started. If you don’t see t

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(56, 53, 53); font-size: 17.5px; font-family: Gothic, sans-serif; line-height: 1.14; letter-spacing: 0.41px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We want you to be obsessed with your product. If you&#x2019;re not completely satisfied, you have 30 days to process a return for a full refund. After 30 days, you will receive a store credit only. Head to our&#xA0;<a href="https://aboutfacereturns.returnlogic.com/">returns page</a><a href="https://aboutfacereturns.returnlogic.com/">&#xA0;</a>to get started. If you don&#x2019;t see the return option there or need additional help with a return or exchange, please reach out to us directly at <a href="mailto:help@aboutface.com" style="box-sizing: border-box; text-decoration: underline; background-color: transparent; display: inline-block; cursor: pointer; -webkit-tap-highlight-color: transparent; color: rgb(56, 53, 53); font-size: 17.5px; font-family: Gothic, sans-serif; text-transform: none; line-height: 1.14; letter-spacing: 0.41px;">help@aboutface.com</a>.&#xA0;<p style="box-sizing: border-box; margin-top: 20px; margin-bottom: 0px; color: rgb(56, 53, 53); font-size: 17.5px; font-family: Gothic, sans-serif; line-height: 1.14; letter-spacing: 0.41px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

What is about-face’s return policy?

Let us help! -  Visit our returns center to start your easy, free return. If you need additional help, give us a (digital) shout at help@aboutface.com.

<span id="isPasted" style="color: rgb(56, 53, 53); font-family: Inter; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Let us help! - &#xA0;Visit<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;our&#xA0;<a href="https://aboutfacereturns.returnlogic.com">returns center</a><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://aboutfacereturns.returnlogic.com">&#xA0;</a><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">to start your easy, free return. If you need additional help, give us a (digital) shout at <a href="mailto:help@aboutface.com">help@aboutface.com</a>.

I need to return or exchange a product

Visit our returns center or email us at help@aboutface.com and we will help.

<span id="isPasted" style="color: rgb(56, 53, 53); font-family: Inter; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Visit&#xA0;our <a href="https://aboutfacereturns.returnlogic.com/">returns center</a><span style="color: rgb(56, 53, 53); font-family: Inter; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;or email us at&#xA0;<a href="https://aboutface.com/pages/frequently-asked-questions" style="box-sizing: border-box; text-decoration: underline; background-color: rgb(255, 255, 255); display: inline-block; cursor: pointer; -webkit-tap-highlight-color: transparent; color: rgb(56, 53, 53); font-size: 17.5px; font-family: Gothic, sans-serif; text-transform: none; line-height: 1.14; letter-spacing: 0.41px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: left; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">help@aboutface.com</a><span style="color: rgb(56, 53, 53); font-family: Inter; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;and we will help.

Where is my return slip?

<span id="isPasted" style="color: rgb(56, 53, 53); font-family: Inter; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">About 5-10 business days!

How long will processing my return take (US only)?

Let us know! Email us at help@aboutface.com and we will sort you out.

<span id="isPasted" style="color: rgb(56, 53, 53); font-family: Inter; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Let us know! Email us at&#xA0;<a href="https://aboutface.com/pages/frequently-asked-questions" style="box-sizing: border-box; text-decoration: underline; background-color: rgb(255, 255, 255); display: inline-block; cursor: pointer; -webkit-tap-highlight-color: transparent; color: rgb(56, 53, 53); font-size: 17.5px; font-family: Gothic, sans-serif; text-transform: none; line-height: 1.14; letter-spacing: 0.41px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: left; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">help@aboutface.com</a><span style="color: rgb(56, 53, 53); font-family: Inter; font-size: 17.5px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.41px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;and we will sort you out.

I think I received the wrong product(s).

For all general inquiries, please email help@aboutface.com.

about-face

Returns & Exchanges

How do I check my order status?

Can I cancel my order?

I made a mistake with my order, can you adjust it?

My order says delivered, but I can't find it.

My order is missing a product/I got the wrong product

Can I exchange my Performer for a different shade?

What are the Terms of the Gift With Purchase Promotion?

*What are the terms of your Welcome Offer?

Orders

How do I qualify for domestic free shipping?

When will my order ship out and arrive?

My tracking isn’t working!

My order has the wrong shipping address.

Where do you currently ship to?

Shipping

How can I learn more about a product?

Are about-face products suitable for all skin types?

Is about-face cruelty free?

Can I sell about-face products on my own site?

Will my product melt/dry/freeze/expire/etc.?

Product Questions

When will I be charged?

What kinds of payment do you accept?

I think my payment was declined.

Billing

I got a gift card! How do I redeem it?

How can I use my gift card to shop about-face?

Gift Cards

What makes about-face different from other beauty brands?

When will we get new about-face products?!

I have a question I don’t see here...

Where is about-face headquartered?

About The Brand